The Citizen’s Satisfaction Center Seal of Excellence is an award given to government service offices that have demonstrated exemplary frontline service delivery by meeting both conditions:

• obtained an Excellent rating in the ARTA Report Card Survey
• has no valid and unresolved ARTA-related complaint based on the Contact Center ng Bayan data

The award aims to promote service delivery excellence in the bureaucracy, to acknowledge the hard work of civil servants in providing responsive, efficient and customer-centric services, and to drive competitiveness within and between government agencies.

Awardees are conferred a wall-mountable glass seal bearing the “Seal of Excellence” logo to symbolize the achievement of excellence, as well as a cash reward amounting to PHP100,000.00, to be utilized specifically for improving their compliance with the Anti-Red Tape Act.