Do you have complaints or comments about a government service? Or do you have suggestions for improvement or commendations for a great experience in transacting with government?
You can send your feedback to the Contact Center ng Bayan through the following channels:
CCB Access Modes
The CCB is a 15-seat facility with a growing number of access modes for the public to send in their complaints, requests for assistance, suggestions, or commendations, including:
- Mobile Short Message System: 0908-8816565
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Website: www.contactcenterngbayan.gov.ph
- Facebook: https://www.facebook.com/civilservicegovph
- CSC Hotline: 8932-0111
The public may also send their feedback through CSC's newest social media platforms such as TikTok and Instagram.
Online Matrix of Referrals
Track the status of your feedback through an online and real-time tracker via the CCB Website: www.contactcenterngbayan.gov.ph.
About the CCB
The Contact Center ng Bayan (CCB) is a pioneering government feedback facility managed by the Civil Service Commission. It serves as a multi-channel helpdesk where citizens can request for information and assistance on government frontline services and procedures, or report complaints, commendations, and suggestions.
The CCB is designed to make government services more accessible to the public, while assisting government agencies in enhancing their public assistance programs and processes.
The CCB was established by the CSC and the Information and Department of Information and Communications Technology in 2012 to support the implementation of Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007.
RA No. 11032 or the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018” was signed into law on 28 May 2018. This law amended RA No. 9485, which provided the adoption of simplified requirements and procedures that will reduce red tape and expedite transactions in government.
The CCB continues to perform its role in the implementation of Republic Act No. 11032 otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018”.
The CCB, as the feedback facility of the CSC, shall be included in the Citizen’s Charter of every government agency as part of their feedback mechanism. CCB's reports on the resolution and compliance rate of government agencies also serves as one of the criteria for the grant of the Performance-Based Bonus for FY2023.
The Philippine Development Plan 2023-2028 recognizes the CCB as part of the monitoring and resolution of citizen’s reports, and as a strategy for enhancing public feedback loops at the national level, providing a transformative potential for social accountability and improving citizens’ trust and confidence in government.
Download CCB’s Shareable Posters, Flyers, and Business Cards here: