The Contact Center ng Bayan: Isang Dekada ng Paglilingkod Coffee Table Book showcases the history of establishing a public feedback mechanism, collaborative efforts of CCB and partner government agencies in battling red tape and improving public assistance, and success stories of customer experiences from our fellow citizens.

The book also highlights the recognition of top-performing government agencies based on the highest complaints resolution rate achieved within the decade. These top agencies were distinguished as key partners of CCB in promoting the ease of doing business and efficient government service delivery.

Celebratory greetings and messages from the Office of the President, Office of the Vice President, Senate of the Philippines, House of Representatives, and heads of offices from the CSC were also featured in the book.

Click here to view or download the soft copy of the coffee table book.