The “full Police Colonels and Generals” from whom Secretary Benjamin Abalos, Jr. requested the tender of courtesy resignations are presidential appointees. As such, their appointments to the government service are not attested to by the Civil Service Commission (CSC), and thereby outside the purview of the CSC and its disciplinary jurisdiction.

In order to preserve any final determination of the issue in the proper forum, further comment on the matter may not be appropriate at this time.

Requests for Certification of Eligibility or COE is now made more convenient, the Civil Service Commission (CSC) announced.

Civil service eligibles may now request and secure their COE and its authenticated copies in any of CSC’s 16 Regional Offices regardless of their place of examination.

“Mas magiging madali na para sa ating mga kababayan ang pagkuha ng kanilang eligibility records dahil kahit saang CSC Regional Office ay maaari na silang magpunta at mag-request ng COE. Kasama na riyan ang pagkuha ng authenticated copies ng COE,” said CSC Chairperson Karlo Nograles.

This new development comes with the completion of a system called the Internal Civil Service Eligibility Verification System (iCSEVS) approved under CSC Resolution No. 2200677 last 16 December 2022. iCSEVS allows CSC authorized verifiers to easily and quickly verify civil service eligibilities from an integrated database composed of passers of Career Service Pen and Paper Test and Computerized Examinations, and those granted special eligibilities under special laws and CSC issuances.

“Providing customer-centered services remains a top priority of the Civil Service Commission (CSC) thru the Contact Center ng Bayan (CCB). The notable high use of the CCB as the go-to feedback facility—as shown by the number of transactions being facilitated—is a symbol of the citizens’ enduring high trust on the CSC as an institution and of our brand of service.”

CSC Chairperson Karlo Nograles said this as he reported the CCB’s 99.81% action rate on feedback received from the public. From 1 January to 30 November 2022, the CCB received a total of 126,375 transactions, which includes complaints, requests for assistance, messages of commendation or appreciation, queries, and suggestions. At the end of said period, 126,140 have been already resolved.

The CCB is mandated to provide the public with information and assistance on government services and procedures through text messaging (SMS), email, website, hotline, and the CSC Facebook Page. From January to November 2022, email emerged as the most preferred channel with 42.13% or 53,245 feedback received via This email address is being protected from spambots. You need JavaScript enabled to view it.. Next is the CSC Facebook Page with 40.31% or 50,936 transactions received via this channel, followed by SMS sent to 0908-8816565 with 21,267 or 16.83%.

Meanwhile, the Citizen’s Complaint Center Hotline 8888 referred to the CCB a total of 461 concerns pertaining to CSC services, for which the facility achieved a 98.04% resolution rate.

“It is with pride that I announce the winners of the Civil Service Commission (CSC) Pagasa Award as these lingkod bayani are considered gems in public service. They belong to that distinct group of government workers who, quietly and without fanfare, pursued their public service mandates with indefatigable commitment, excellence, and integrity, to the extent of putting their lives on the line in the spirit of delivering much needed services, especially in the grassroots.”

This was remarked by CSC Chairperson Karlo A. B. Nograles as he announced the winners of the 2022 Search for Outstanding Government Workers. The annual Search has three categories—the Presidential Lingkod Bayan, the Outstanding Public Officials and Employees or Dangal ng Bayan, and the CSC Pagasa. The latter is conferred on an individual or group of individuals for outstanding contributions that directly benefit more than one department of the government.

One of the recipients of the CSC Pagasa Award is the Community-based Rice Mushroom Production Team of the Bataan Peninsula State University (BPSU). Their initiative uplifted the lives of rice farmers in Bataan by introducing and promoting an integrated farming system approach through mushroom production, vermin composting, and off-season vegetable production using rice straws. The team's research-based technology transfer trainings, capacity building on crop diversification, and entrepreneurial skills development for farmers have significantly improved the latter’s production capacity, productivity, competitiveness, and sustainability.

Civil Service Commission (CSC) Chairperson Karlo Nograles expressed gratitude to all public servants for striving hard on delivering service excellence despite yet another challenging year under the COVID-19 pandemic.

In his year-end message, he said, “We are grateful to all of our government workers for your unwavering dedication to serve the Filipino people amid the challenges brought by the continuing pandemic and the numerous natural calamities we faced this year. We salute you for forging ahead and showing up even when times are tough.”

Chairperson Nograles also urged them to remember and honor fellow civil servants who sacrificed their lives to serve the Filipino people. “Hindi rin natin makakalimutan ang ating mga katrabaho na nagbuwis ng kanilang buhay sa gitna ng pagsasagawa ng kanilang gampanin bilang mga lingkod bayan. Sila ang ating mga lingkod bayani. Let us honor their legacy and be inspired by their examples to do our very best in the service of our people.”

With the nearing holidays, Chairperson Nograles advised government workers to use this time for thanksgiving. “With all of the triumphs and tribulations we have experienced this year, may our Christmas celebrations be centered on giving thanks to the Almighty for all the blessings He has showered upon us; let us also honor ourselves, our colleagues, our friends, and families for braving yet another difficult but fulfilling year.”

He added, “May the spirit of Christmas embrace you and your loved ones and I share my prayers that you be covered in love, health, and protection always.”