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From January to June 2024, the Contact Center ng Bayan (CCB) facilitated 103,782 customer feedback and successfully resolved 103,681, representing a 99.90 percent resolution rate in collaboration with its partner government agencies.

The feedback received by the CCB consisted primarily of queries, accounting for 98.20 percent of total submissions. Additional categories included requests for assistance at 1.11 percent, complaints at 0.58 percent, commendations at 0.09 percent, and suggestions at 0.02 percent.

Civil Service Commission Chairperson Karlo Nograles noted that this high resolution rate signifies the improved public assistance provided by government agencies. This development aligns with the objectives of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The Civil Service Commission (CSC) has introduced a hybrid work arrangement for its Central and Regional Offices across the country, consisting of four days onsite and one day remote each week, effective 1 August 2024.

CSC Chairperson Karlo Nograles announced that, in accordance with CSC Resolution No. 2400579 which outlines the Internal Guidelines on the Adoption of Flexible Work Arrangements (FWA) issued on 10 July 2024, all CSC officials and employees are encouraged to observe Friday as the uniform remote day in the Central and Regional Offices while ensuring continuous delivery of external frontline services from Monday to Friday, from 8 a.m. to 5 p.m.

"As the central human resource (HR) agency of the government, the CSC is committed to leading the way in adopting sustainable HR management practices that contribute to climate change mitigation measures. At the same time, we shall set an example by ensuring that the service provided to our stakeholders and the general public remains uninterrupted, even amidst the hybrid work arrangement," said Chairperson Nograles.

The Civil Service Commission (CSC) has released the list of testing centers and reminders relative to the conduct of the Career Service Examination – Pen and Paper Test (CSE-PPT) scheduled nationwide on 11 August 2024.

CSC Chairperson Karlo Nograles urged the 358,651 candidates who will be taking either the Professional or Subprofessional Level exams to review Examination Advisory No. 11, s. 2024, and access their designated school via the Online Notice of School Assignment (ONSA) available on the CSC website.

“The CSC, along with dedicated teachers and volunteer government employees, is all set to administer the CSE across 95 testing centers in 16 regions nationwide. All exam takers aiming for civil service eligibility are encouraged to familiarize themselves with their assigned testing venue and pay attention to all provided reminders. This will help maximize their chances of success and ensure the exam is conducted smoothly,” said Chairperson Nograles.

The Civil Service Commission (CSC) has announced the 11 semi-finalists for the Outstanding Public Officials and Employees (Dangal ng Bayan Award) of the 2024 Search for Outstanding Government Workers.

In line with this, the CSC is encouraging the public to participate in the evaluation process by providing feedback on the nominees, whether positive or negative, until 16 August 2024.

“While we have concluded the call for feedback for the Presidential Lingkod Bayan and CSC Pagasa awards of the 2024 Search for Outstanding Government Workers, we still need your participation in ensuring that we choose the best Dangal ng Bayan candidates. These nominees have consistently displayed exemplary and ethical behavior in the face of risk or temptation inherent in their work and will stand as exemplary role models for all civil servants.” said CSC Chairperson Karlo Nograles.

Senior Office Equipment Technicians interested in applying for government positions may take advantage of the special eligibility provided by the Civil Service Commission (CSC).

Under CSC Memorandum Circular (MC) No. 8 dated 7 September 2023, the Senior Office Equipment Technician A and Senior Office Equipment Technician B positions are now included in the list of positions for Equipment Technician eligibility under Category II of CSC MC No. 10, s. 2013.

“The special eligibility for Senior Office Equipment Technicians A and B represents a significant advancement in acknowledging the expertise of our building and office maintenance personnel in the public sector. Qualified individuals will no longer be required to take the Career Service Examination to gain eligibility and apply for plantilla positions,” said CSC Chairperson Karlo Nograles.