“We can achieve whatever it is that we set out to do if we continue to work together.”  
This was underscored by Civil Service Commission (CSC) Chairperson Alicia dela Rosa-Bala after the Commission achieved the Silver level at the first assessment of the Generation 6 Investors in People (IiP) Standard.
“The accreditation under Investors in People is a seal of excellence in organization and people management. The Generation 6 IiP Standard is a sign of a great employer, an outperforming place to work and a clear commitment to sustainable growth,” explained Chairperson Bala. She added that to achieve the Silver level of accreditation, an organization must have good practices in place that are understood by everyone, and is able to engage its people effectively in the implementation of those practices.
The online assessment conducted before the visit of the IiP assessment team ranked the CSC 6th out of 530 Investors in People organizations globally who were subjected to the same online assessment, in the size range of organizations with 250 to 4999 employees. CSC ranked first among the 42 public sector organizations that went through the online assessment, with scores within a range of 6.1 to 6.5, out of a maximum 7.
The findings of the IiP assessment visit validated the scores of the online assessment with the IiP team commending the Commission’s leaders for effective communication practices, through general assemblies, flag ceremonies and ‘Monday conversations’ wherein people discuss the vision, mission, objectives and values and activities related to them. They noted that the CSC’s mission is stated in an impactful and memorable way, to make every civil servant a servant hero. People can all relate to and align with this statement.
Some of the notable findings in the report were the Commission’s well-established performance management system that aligns everyone’s objectives with the strategy map; rewards and recognition aligned to the objectives and annual targets, and operate for teams and individuals; people find their work fulfilling and enjoy opportunities to be part of a team.
Emphasis was given in the CSC’s regional offices especially with people helping each other to deliver services, which often require high levels of planning and coordination, such as the friendship games, the fun run, and the civil services examinations.
According to IiP’s Assessment Report, “What is strongly in CSC’s favour is a reputation for integrity and the experience of transformation already undertaken, and which can be shared with other agencies.” This was validated as ‘adopting the (organization’s) values’ was scored the highest, at 6.6
The IiP framework that the CSC’s people management practices were assessed is comprised of nine indicators. These are Leading and inspiring people, Living the organization’s values, Empowering and involving people, Managing performance, Recognising and rewarding high performance, Structuring work, Building capability, delivering continuous improvement, and Creating sustainable success. Measurement against these people management indicators determines the performance of an organization and the level of accreditation achieved.
The IiP Generation 6 is a broader and deeper Standard, therefore more challenging for organizations. It includes more aspects of leadership and management, and each criteria of describes an exacting and rich aspect of leadership. “It is an excellent achievement for CSC to have reached this level, and a reflection of our persistence to achieving our vision to be globally recognized as a center of excellence in strategic human resource and organization development,” emphasized Chairperson Bala.
IIP provides an external assessment of how the CSC is implementing the good practices it is advocating to other government agencies. The Commission’s strategy map and strategic objectives has two tracks, internal focus; improving the effectiveness of CSC, and an external focus; assisting agencies follow standards to ensure the quality of their leaders and employees and improving their systems and practices in HR and OD.
CSC was originally assessed as meeting the Standard, in two phases in 2014 – 2015, and was accredited as meeting the Standard of Investors in People generation 5. In 2016 the organization as a whole was assessed against additional requirements of Generation 5 and achieved the Bronze level.
The Investors in People sets the standard for better people management. Its internationally recognised accreditation is held by 10,000 organisations across the world. The IiP Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.