Commendation for Service in Times of Calamities

“After nourishment, shelter, and companionship, stories are the thing we need most in the world.” - novelist Philip Pullman
Crisis produces heroes in our midst. As part of its Linggo ng Pasasalamat or Week 4 of the 120th Philippine Civil Service Anniversary this September 2020, the CSC wants to recognize government workers who went the extra mile to serve the public during times of emergencies.
Government agencies, government workers, beneficiary groups, and/or the general public are invited to send stories to This email address is being protected from spambots. You need JavaScript enabled to view it. about government workers and their extraordinary service during times of calamities. The deadline of submission of stories is on 30 September 2020.
Participants may refer to the guidelines below:
I. Selection Criteria
Stories that will be featured under this initiative must highlight the extraordinary service of government officials/employees rendered from September 2019 to 30 June 2020. The service performed must either be:
- above and beyond the officials’/employees’ task/function which has helped fill in gaps in government response/service during calamities; or,

- undertaken under extreme circumstances (if service performed is within the employee’s task/function) which resulted in the delivery of the mandated function of the agency despite great adversity during calamities.
II. Mechanics
Submissions must include the following information:
- Complete name and contact information of informant;

- Complete name of government employees;
- Position Title;
- Name of Agency and contact details (email address and contact numbers);
- Status of Employment;
- Story Narrative (Not more than 250 words);
- Photographs (minimum of 1024 x 1024 resolution; accompanied by appropriate captions in an accompanying word document).
The informant and subject of featured stories will be informed via email of the publication details of the stories selected. Those featured on the CSC’s official Facebook Page,, will be provided with appropriate links to online content. Those featured in the Civil Service Reporter, the CSC’s official quarterly magazine, shall be included in the mailing list for the publication. Certificates will also be given to featured government workers as souvenirs.
Let everyone know of these inspiring and motivating stories! Join Kwentong Lingkod Bayani!
For more information, you may also visit the PCSA website at


Ace Hardware presents "Salute to the New Heroes" special offer for government workers!

Government employees and frontliners may avail of 20-50% discount on selected items, plus an extra 10% off on all items for a minimum purchase of PHP2,000.00. Just present your government office ID or UMID card, or company IDs showing proof as frontliner. This promo is only from 25 August to 20 September 2020.

This promo covers all Ace Hardware stand-alone branches nationwide. Ace branches inside SM Department Stores are not included.

For more details, contact:
Ace Hardware Philippines, Inc.
Jeffrey N. Tan
Senior Manager, Marketing


Enjoy Ka Tunying's meals with free coffee or iced tea during this anniversary month!

Special Offer*

Free coffee or iced tea upon purchase of any rice meal    


Government office ID card or UMID card

Promo period
1-30 September 2020
*available at stand-alone stores only until further notice

For more details, contact:
Ka Tunying's
Cherrie Anne Ongteco
Marketing Officer
This email address is being protected from spambots. You need JavaScript enabled to view it.  

To order, Just contact our branches:
Visayas Avenue: 83661342 or 09952376684
Look for Managers: Ms. Rose or Ms. Jean
Tagaytay Branch : 09352907165
Look for Ms. Apple


Do you need an audio system upgrade? Check out Anthony Audio's inventory of #FilipinoMadeSpeakers and their special discounts for government workers 

Special offer*

- 10-20% discount on all AA products not presently on sale to government workers
- Special AA discount card

Government office ID card or UMID card

Promo period
1-30 September 2020
*available at stand-alone stores only until further notice

For more details, contact:
Anthony Audio Speakers Hardware and Electronics
Anthony G. Leuterio
944 3906
This email address is being protected from spambots. You need JavaScript enabled to view it.  


Got your eye on ergonomic office furniture and accessories? Check out and avail a 10% discount this September 2020! Just enter ng promo code upon checkout but make sure to present your government office ID or UMID card when claiming the item or upon delivery. 

Special Offer*

- 10% discount on all regular priced  items (may not be availed in conjunction with other promos)


- Enter the coupon code PHGOV upon checkout at to avail of the discount
- Present your government office ID or UMID card when claiming the item or upon delivery

Promo period
1-30 September 2020
*available at stand-alone stores only until further notice 

For more details, contact:
FerCui Ventures Corporation
Carlo Cuison
Sales Manager
This email address is being protected from spambots. You need JavaScript enabled to view it.


5. SM Store   

Ready to shop online this September?
The safe and convenient way of shopping at #TheSMStore is through #143SM! To order, call #143SM (#14376) from 10 a.m. to 7 p.m. or join the SM Viber Community ( and send a pm to SM admins!

#143SM allows you to contact a personal shopper, choose among delivery or pick up options nationwide, and select from a number of payment options. Check out #143SM here:
Special Offer*
Government employees may avail of 10% discount on regular-priced items in all SM branches nationwide with a minimum single receipt purchase worth PHP2,000. This offer is applicable at Shop At Home through the SM Store Call to Deliver service hotline, #143SM.
Make sure you have your government ID and SM Advantage Card (SMAC) ready to avail of the discount during your transaction. This will be verified during the shopping process.
Promo period
18-30 September 2020

Inquiries may be directed at any SM Store nationwide.

Download the CS Reporter 2nd Quarter Issue for 2020 now! 


This year’s second quarter has been very difficult for all of us. One day we were working and chatting with our colleagues within our office’s premises; the next day, we were instructed to stay at home due to the danger posed by COVID-19 transmission. Organizations were forced to implement alternative work arrangements. While our frontliners—medical and social workers, and law enforcers—risk their lives to faithfully perform their duties outside their homes, the rest of us navigate through unfamiliar circumstances to shape our new normal in and outside our workplaces, prioritizing as well our personal and family members’ health and safety.

All of these were not easy things to deal with. People encountered varying levels of stress and anxiety. It is with this understanding and empathy that the Civil Service Commission (CSC) offers you its 2nd Quarter Issue of the CS Reporter magazine. As the central human resource institution of the Philippine government, we believe that now is a most opportune time to highlight public service heroism and human resource (HR) innovations.

We highlight in the News section the CSC’s response to the COVID-19 workplace challenges through the issuances that we released. These include CSC Memorandum Circular No. 10, s. 2020 or the Revised Interim Guidelines for Alternative Work Arrangements and Support Mechanisms for Workers in the Government During the Period of State of National Emergency Due to COVID-19 Pandemic, and CSC-DOH-DOLE Joint Memorandum Circular No. 1, s. 2020 or the Occupational Safety and Health (OSH) Standards for the Public Sector (see page 50).

We gathered stories of COVID-19 frontliners, placing in the limelight the man behind the Filipino-made COVID-19 detection kit—Dr. Raul V. Destura (story on page 22). In the Citizen’s Guide and HR Spotlight sections, we recognize organizations that introduced digital innovations in public service delivery (see page 17) and HR best practices in the new normal (see page 32).

Spotlight is also on people’s mental health these days as many of us try to cope with feelings of isolation, the blurring of work and family time, and the stress and anxiety for our own safety. See our Health and Wellness at Work section to regain some clarity on how to look after one’s wellbeing in these trying times (see page 47).

You are not alone. The CSC is here to help in any way it can as an institution—whether it is through crafting policies, holding webinars, or any other platforms where we can inspire government workers, especially leaders, to step up in this crisis. In my keynote message delivered during the Chief Information Officer Forum last 25 June 2020, I emphasized that “the future belongs to the most agile individuals and organizations who are willing to accelerate and embrace new possibilities presented by technology and paradigm shifts. This will signal the emergence of public sector leaders who do not shy away from the challenges brought by the Fourth Industrial Revolution but gravitate toward it; who do not see digital advancement as threatening but welcome it as something creative, exciting, inspiring, and enriching.” If you wish to see the full transcript of this keynote message, see the Executive Letter on page 28.

We dedicate this issue to all our valued stakeholders in the hope that through the stories that we feature, we can inspire hope, courage, and action despite this seemingly paralyzing pandemic. While we feature individuals and organizations who are courageously braving the odds, this issue also invites everyone to introspect, look from within, and listen to that voice inside each of us that says ‘You can do it. You can still make a difference despite these circumstances. This too shall pass. Be brave.’

Mabuhay ka, lingkod bayani!


(Sgd.) Alicia dela Rosa-Bala
Civil Service Commission


The CSC released the Interim Guidelines on Appointments and Other Human Resource Actions for the Period of State of Calamity Due to COVID-19 Pandemic (CSC Memorandum Circular No. 14), laying down the parameters on appointment processes and other HR actions for the said period.
HR processes included in the guidelines are publication and posting of vacant positions; recruitment and selection process; issuance of appointments; assumption to duty; probationary period; reassignment, detail, transfer, and designation; and filling up of vacant positions resulting from promotion.
These interim guidelines shall take effect retroactively on 16 March 2020 which is the date of the President’s declaration placing the entire country under the State of Calamity. The guidelines shall remain in force until the same has been lifted by the President of the Philippines.
These interim guidelines shall apply only to appointments to first and second level positions, including second level executive/managerial positions in the career service, and those appointed to the non-career service who are non- presidential appointees.
Click here  for the full text of CSC Memorandum Circulars No. 14, s. 2020
The 1st Quarter Issue of the CS Reporter for 2020 is out! Download it here

There is always something about a fresh start that makes our hearts happy and hopeful of what is yet to come. The Civil Service Commission (CSC) shares this positivity with you as we release the first quarter issue of the CS Reporter magazine. Thinking of how we can give more value to our readers, new sections are introduced to accommodate expert opinion articles on human resource (HR) and organizational development (OD), how-to articles on availing various public services, and information on other topics such as health and wellness. For the first issue of 2020, we have included brief descriptions under each new section to guide you in your reading experience: Citizen’s Guide, HR Spotlight, Lingkod Bayani, Health and Wellness at Work, Outlook, and Unplugging Pinoy.

As the nation celebrates Women’s Month in March, this issue highlights women empowerment and mainstreaming gender equality, diversity, and social inclusion
(GEDSI) in organizations. Also, on the cover is Dr. Eva Maria Cutiongco-De La Paz, one
of the 2018 Dangal ng Bayan awardees who has made a remarkable stint in her line of
career as a woman. Be inspired by her story on page 30.

Our news section contains important updates on CSC’s policies like the revised guidelines on flexible working hours in the government (CSC MC No. 25, s. 2019), the 5-day emergency leave to support government workers affected by the Taal volcano
eruption last January, and the guidelines on COVID-19-related absences (CSC MC No.
5., s. 2020), among other updates.

As part of our corporate social responsibility, we feature the volunteer efforts of the CSC employees’ union, Pinag-Isang Tinig, Isip, at Gawa (PINTIG), in a relief operation done in Batangas (see story on Unplugging Pinoy, page 44). We also feature one of the beneficiaries of Pamanang Lingkod Bayani (PLBi) to inform civil servants that the funds collected from the Philippine Civil Service Anniversary kick-off fun run activity go to the families of servant heroes who died in the line of duty.

We release this issue as a tribute to all women and as an expression of our gratitude to all sectors of the society supporting women’s rights and gender equality.

We hope that the stories inspire you and that you may inspire others.

Mabuhay kayong lahat!

(Sgd.) CSC Chairperson Alicia dela Rosa-Bala