CAGAYAN DE ORO CITY (PIA)--Emphasizing the importance of embracing digitalization to improve public service and streamline government processes, Civil Service Commission (CSC) Chairperson Lawyer Karlo Alexei Nograles highlighted the ongoing digital transformation within their commission during a leadership development program here on September 5.

Nograles stressed the significance of providing convenience through digitalization but noted that true convenience can only be achieved when users possess the knowledge and competence to use digital tools effectively and service providers have the skills and confidence to deliver efficient services.

"We in the Civil Service Commission have a vision of a more streamlined and digitalized service delivery, empowering people and organizations in human resource and organizational development, as well as in serving the public through streamlined and digitalized services," Nograles declared.

Recognizing that digital transformation is an ongoing process, Nograles emphasized the need for support from top management and change agents within government organizations. He stressed the necessity of upskilling and reskilling government workers to keep up with technological advancements.

READ MORE: CSC Chair Nograles: Innovate, digitalize our services now