csc.gov.ph
The Official Web Site of the Philippine Civil Service Commission

Public Assistance and Information Office
GENERAL FUNCTIONS:
Exercise overall supervision/administer the Commission’s Public Assistance/Client Relations Program;
Exercise overall supervision/administer the Honor Awards Program for the Civil Service;
Develop, monitor, implement and evaluate activities, programs and policies relating to the Communication Plan.
DIVISIONS
PUBLICATIONS & MEDIA RELATIONS DIVISION
General Functions
Draw up, implement, monitor and evaluate the Commission’s communication program
Develop, produce and disseminate communication support materials on the Commission’s programs, projects and policies taking into account its varied clientele;
  handle all publications and related printing requirements of CSC;
  produce primers, radio/TV plugs, audio-visual presentations, posters and collaterals;
  prepare speeches, messages, talking points;
  tap electronic media/new media to support information dessimination efforts;
Oversee media relations;
  publish or cause to publish news releases on CSC programs and services;
  initiate tri-media intervention on key CSC policies and civil service regulations;
  produce CSC segments in radio programs;
  organize media fora/press conferences;
  handle publicity/coordinate guest appearances and media interviews;
  conduct media tracking and monitoring;
Assess communication needs of internal and external publics;
  conduct evaluation studies/undertake research on info dissemination activities;
  establish stronger linkages with CSC office correspondents
PUBLIC ASSISTANCE AND SPECIAL PROGRAMS DIVISION
General Functions
Administer the government-wide Honor Awards Program;
  Lead the conduct of the information campaign
  Prepare promotional materials
  Create Committees on Awards
  Receive and review submitted nominations
  Provide Secretariat Services in the evaluation / screening of nominees and selection of awardees
  Oversee the conduct of awarding ceremonies
  Review and enhance policies and procedures
  Undertake studies and submit proposals for HAP enhancement - seek additional incentives and benefits for awardees
Administer the CSC’s Public Assistance/Client Relations Program
  Administer the Mamamayan Muna Program/TEXTCSC Program;
  Review and formulate policies and procedures of program implementation at the regional, field and agency levels;
  Conduct researches and develop reference materials for Action Officers in the CSC Central, Regional and Field Offices;
  Develop promotional materials;
  Monitor and evaluate program implementation;
  Submit periodic report and recommendations to management on program implementation;
  Lead the conduct of information campaign;
Manage operations of the Mamamayan Muna in Action Center
  Establish procedures in handling clients’ requests for services (PAIO and CSC Offices);
  Apart from the Cashier, provide Action Officers in the Center;
  Undertake continuing development programs for frontline service personnel;
  Conduct researches and develop reference materials for Action Officers;
  Initiate client feedback and conduct evaluation of Center services
  Undertake studies and coordinate with CSC offices for continuous improvement of Center services;
  Submit periodic report and recommendations to management on Center operations.
 
 
Civil Service Commission, Constitution Hills, Batasang Pambansa Complex Diliman 1126 Quezon City, Philippines