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Public Assistance and Information Office
GENERAL FUNCTIONS:
- Exercise overall supervision/administer the Commission’s Public Assistance/Client Relations Program;
- Exercise overall supervision/administer the Honor Awards Program for the Civil Service;
- Develop, monitor, implement and evaluate activities, programs and policies relating to the Communication Plan.
DIVISIONS
PUBLICATIONS & MEDIA RELATIONS DIVISION
General Functions
- Draw up, implement, monitor and evaluate the Commission’s communication program
- Develop, produce and disseminate communication support materials on the Commission’s programs, projects and policies taking into account its varied clientele;
- handle all publications and related printing requirements of CSC;
- produce primers, radio/TV plugs, audio-visual presentations, posters and collaterals;
- prepare speeches, messages, talking points;
- tap electronic media/new media to support information dessimination efforts;
- Oversee media relations;
- publish or cause to publish news releases on CSC programs and services;
- initiate tri-media intervention on key CSC policies and civil service regulations;
- produce CSC segments in radio programs;
- organize media fora/press conferences;
- handle publicity/coordinate guest appearances and media interviews;
- conduct media tracking and monitoring;
- Assess communication needs of internal and external publics;
- conduct evaluation studies/undertake research on info dissemination activities;
- establish stronger linkages with CSC office correspondents
PUBLIC ASSISTANCE AND SPECIAL PROGRAMS DIVISION
General Functions
- Administer the government-wide Honor Awards Program;
- Lead the conduct of the information campaign
- Prepare promotional materials
- Create Committees on Awards
- Receive and review submitted nominations
- Provide Secretariat Services in the evaluation / screening of nominees and selection of awardees
- Oversee the conduct of awarding ceremonies
- Review and enhance policies and procedures
- Undertake studies and submit proposals for HAP enhancement
- seek additional incentives and benefits for awardees
- Administer the CSC’s Public Assistance/Client Relations Program
- Administer the Mamamayan Muna Program/TEXTCSC Program;
- Review and formulate policies and procedures of program implementation at the regional, field and agency levels;
- Conduct researches and develop reference materials for Action Officers in the CSC Central, Regional and Field Offices;
- Develop promotional materials;
- Monitor and evaluate program implementation;
- Submit periodic report and recommendations to management on program implementation;
- Lead the conduct of information campaign;
- Manage operations of the Mamamayan Muna in Action Center
- Establish procedures in handling clients’ requests for services (PAIO and CSC Offices);
- Apart from the Cashier, provide Action Officers in the Center;
- Undertake continuing development programs for frontline service personnel;
- Conduct researches and develop reference materials for Action Officers;
- Initiate client feedback and conduct evaluation of Center services
- Undertake studies and coordinate with CSC offices for continuous improvement of Center services;
- Submit periodic report and recommendations to management on Center operations.
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