| Public Assistance and Information Office |
| GENERAL FUNCTIONS: |
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Exercise overall supervision/administer the Commission’s Public Assistance/Client Relations Program; |
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Exercise overall supervision/administer the Honor Awards Program for the Civil Service; |
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Develop, monitor, implement and evaluate activities, programs and policies relating to the Communication Plan. |
| DIVISIONS |
| PUBLICATIONS & MEDIA RELATIONS DIVISION |
| General Functions |
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Draw up, implement, monitor and evaluate the Commission’s communication program |
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Develop, produce and disseminate communication support materials on the Commission’s programs, projects and policies taking into account its varied clientele; |
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handle all publications and related printing requirements of CSC; |
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produce primers, radio/TV plugs, audio-visual presentations, posters and collaterals; |
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prepare speeches, messages, talking points; |
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tap electronic media/new media to support information dessimination efforts; |
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Oversee media relations; |
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publish or cause to publish news releases on CSC programs and services; |
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initiate tri-media intervention on key CSC policies and civil service regulations; |
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produce CSC segments in radio programs; |
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organize media fora/press conferences; |
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handle publicity/coordinate guest appearances and media interviews; |
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conduct media tracking and monitoring; |
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Assess communication needs of internal and external publics; |
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conduct evaluation studies/undertake research on info dissemination activities; |
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establish stronger linkages with CSC office correspondents |
| PUBLIC ASSISTANCE AND SPECIAL PROGRAMS DIVISION |
| General Functions |
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Administer the government-wide Honor Awards Program; |
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Lead the conduct of the information campaign |
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Prepare promotional materials |
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Create Committees on Awards |
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Receive and review submitted nominations |
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Provide Secretariat Services in the evaluation / screening of nominees and selection of awardees |
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Oversee the conduct of awarding ceremonies |
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Review and enhance policies and procedures |
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Undertake studies and submit proposals for HAP enhancement - seek additional incentives and benefits for awardees |
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Administer the CSC’s Public Assistance/Client Relations Program |
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Administer the Mamamayan Muna Program/TEXTCSC Program; |
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Review and formulate policies and procedures of program implementation at the regional, field and agency levels; |
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Conduct researches and develop reference materials for Action Officers in the CSC Central, Regional and Field Offices; |
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Develop promotional materials; |
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Monitor and evaluate program implementation; |
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Submit periodic report and recommendations to management on program implementation; |
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Lead the conduct of information campaign; |
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Manage operations of the Mamamayan Muna in Action Center |
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Establish procedures in handling clients’ requests for services (PAIO and CSC Offices); |
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Apart from the Cashier, provide Action Officers in the Center; |
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Undertake continuing development programs for frontline service personnel; |
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Conduct researches and develop reference materials for Action Officers; |
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Initiate client feedback and conduct evaluation of Center services |
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Undertake studies and coordinate with CSC offices for continuous improvement of Center services; |
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Submit periodic report and recommendations to management on Center operations. |
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