Aligned with its objective of providing excellent HR processes, the CSC is pursuing ISO 9001:2008 Certification.

 

What is ISO?

ISO is a voluntary organization that develops and publishes international standards. Its goal is to provide international standards (or requirements/specifications/ guidelines) for products, services, technologies, processes or systems. Standards help make industries and organizations more efficient, productive, and globally competitive.

 

ISO stands for International Organization for Standardization. Because ISO would have different acronyms in different languages (ex. IOS in English, OIN in French for Organisation internationale de normalization), the organization decided to give it the short form ISO. ISO is derived from the Greek word isos, meaning equal.

 

What is ISO 9001:2008?

ISO 9001:2008 is a standard belonging to the ISO 9000 family of standards, which deals with Quality Management. ISO 9001:2008 guides organizations on how to define and standardize processes. The results:

  1. Internal procedures are controlled and consistent.
  2. It becomes easier to identify and solve problems, thus leading to continual improvement.
  3. Clients will receive consistent, good quality service.

 

What is ISO 9001:2008 certification?

When we say that an organization is certified to ISO 9001:2008, it means it has been audited by a third party Certification Body and has been found compliant with the requirements of the said standard.

 

Why does the CSC need to be certified?

Achieving ISO 9001 certification is similar to having a “quality seal” which the CSC can use to prove to its customers and stakeholders that it complies with an internationally-accepted standard. Through certification, the CSC will be known as an organization that commits to quality service, and thus, will achieve a higher level of trust and credibility from the public.

 

Which of CSC’s functions or procedures are ISO 9001-certified?

Four core functions have already been certified – Examinations (particularly Test Administration and Design), Appointments Processing, Cases Adjudication, and External Training Service Provision (Civil Service Institute training processes).